Temporarily disable your antivirus or add an exclusion for the Soundtoys installation directory and your DAW. 2. Reset the Windows Temp Folder
Locate both the TEMP and TMP parameters under user variables.
| Aspect | Verdict | |--------|---------| | | Medium – blocks installation but fixable | | Common OS | Windows (90% of reports) | | Ease of fix | Moderate (requires admin rights & folder cleanup) | | Permanent solution | Run installer as admin + whitelist SoundToys in antivirus | | Support quality | Good – SoundToys replies within 48h with custom fixes |
macOS security frequently locks down the /Users/Shared/ folder after major operating system upgrades, blocking third-party components from editing it. cannot create soundtoys version root folder at soundtoys 5
Right-click in the empty space, select , and name it precisely Soundtoys .
The system fails to create or read this folder due to three primary issues:
If the installer continues to fail, verify that you have access to the default root and preset locations: Temporarily disable your antivirus or add an exclusion
To avoid encountering this error in the future, make sure to:
To manage space on a primary Solid State Drive (SSD), some audio engineers route their Windows TEMP and TMP folders to a secondary storage drive. The Soundtoys installer uses the system's default temporary folder paths to unpack, run hardlinks, and deploy initial directory architectures. Moving these system pointers can cause the installer to fail silently or crash the initialization routine. 4. POSIX Directory Permissions (macOS)
Check if a Soundtoys folder exists. If it is missing, manually create a new folder named Soundtoys . Inside it, create another folder named Soundtoys 5 . | Aspect | Verdict | |--------|---------| | |
Test with a new admin user
By taking these precautions, you can minimize the risk of encountering the "cannot create soundtoys version root folder at soundtoys 5" error and ensure a smooth installation process.
: Some security software may block the plugin from creating new folders; try adding your DAW to your antivirus safe list Avoid Symbolic Links