: Avoid running multiple physical Intergraph or Hexagon hardware locks on a single local computer simultaneously, as CADWorx may default to reading unauthorized modules.

Even if the physical lock is plugged in, the software that runs it (the driver) may be malfunctioning.

The message typically reads: . This means your CADWorx module cannot establish a connection with the SafeNet HASP/SRM hardware key or network license manager.

Go to your local CADWorx installation directory and find the or Assidrv folder.

The physical USB dongle (HASP HL) is not plugged into the computer.

: The license server is offline or unreachable due to network outages.

If these steps do not resolve the issue, it is advised to capture a screenshot of the detailed error description and contact technical support with your ESL number file for a network setup? HASP Support Guide - Green and Red Network Key - Intergraph

If you are using SPLM licensing, export your license file to a safe location. If you ever need to perform a clean OS installation, having a backup of your license activation will simplify the recovery process.

Check Event Viewer and logs

If the module flags are missing, or if you suspect a corrupt installation profile, open a ticket through the Hexagon PPM Documentation and Support Portal. Be sure to attach a copy of your modified nethasp.ini file and screenshots of your command line errors to expedite the resolution.